Aago Help Center — Clear answers and detailed guides for every question you have

How to Create an Account on aago

New to aago? No worries. The registration process is straightforward and takes just two minutes to complete. You can get started from your smartphone or computer.

You'll need an active mobile number and a valid email address to register. Both are used for account recovery, so make sure the details are correct. Your password must be at least 8 characters long — combining numbers and special characters will make your account more secure.

How to Make a Deposit

Depositing on aago is as easy as any mobile banking service in Bangladesh. With bKash, Nagad, and Rocket, your deposit goes through in seconds. The minimum deposit is just ৳200, so new players can start small.

Always use a mobile number registered in your own name when making a deposit. Deposits sent from someone else's number or an agent's number may take longer to verify and could be returned in some cases.

Deposit with bKash

Go to aago's deposit page and select "bKash". Send money to the designated aago bKash number. Copy the transaction ID, paste it into the deposit form, and submit. Your balance is usually updated within 2–5 minutes.

Deposit with Nagad

The process for Nagad is the same. Use the Nagad app or dial *167# and send money to aago's Nagad number via the Send Money option. Save your reference number and submit it in the deposit form.

Withdrawal Process & Timeframes

Withdrawing your winnings on aago is simple. However, KYC verification must be completed before your first withdrawal. Once verified, all future withdrawals will be processed much faster.

To withdraw, log in to your account and go to the "Withdrawal" menu. Select your preferred payment method — bKash, Nagad, or Rocket. Enter your mobile number and the amount, then confirm to submit your request.

Withdrawals are typically processed within 30 minutes to 1 hour. During peak times or for larger amounts, it may take a little longer. Requests made after midnight may be processed the following morning.

KYC Verification — Why It's Required and How to Complete It

KYC stands for "Know Your Customer" — it's an internationally recognized requirement that every legitimate gaming platform must follow. aago complies with this standard to protect your account and prevent fraud.

For KYC verification, you'll need to upload a photo of your National ID (NID) or passport. The image must be clear with all four corners fully visible. A selfie may also be required in some cases. Verification is typically completed within 24 hours.

• National ID Card (NID) — photos of both sides
• Passport — photo of the first page
• Driving License — photos of both sides
• A recent selfie — holding your ID

Bonus Terms & Conditions

Aago's welcome bonus is designed exclusively for new members. You can receive a 100% match bonus on your first deposit, up to 5,000 BDT. There are terms and conditions attached to the bonus that are worth reading carefully.

Bonus funds cannot be withdrawn directly — they become withdrawable after meeting the wagering requirements. You generally need to wager 8–12 times the bonus amount. Full terms are available on the rewards page.

Reload bonuses, cashback offers, and special event bonuses are available for regular members. Keep aago notifications turned on and your email subscription active so you never miss an offer.

Having trouble logging in?

If you've forgotten your password, click "Forgot Password?" on the login page. Enter your registered email or mobile number and we'll send you a reset link or OTP. Use it to set a new password.

If your account is locked, please contact the support team. Accounts are temporarily locked after five consecutive incorrect password attempts. You can try again after waiting 30 minutes.

If two-factor authentication (2FA) is enabled, you'll need the code sent to your phone at login. If you've switched to a new phone or lost access to 2FA, contact support — they'll verify your identity and help you recover your account.

Build Responsible Gaming Habits

Aago believes betting is a form of entertainment, not a source of income. That's why we encourage every member to play responsibly — set a budget for yourself and stick to it.

Aago has deposit limits, session limits, and self-exclusion tools available. You can enable these from your account settings. If you feel your play is getting out of control, use these tools right away and contact support.